Troubleshooting
Fix failed generations, unreadable links, upload problems and render errors.
8 articles
My video couldn't be finishedYour video or article stopped with "We couldn't finish this one". Find the exact message you see, what caused it and how to fix it: a missing fact, a link that couldn't be read, a problem on our side, or a run that stopped making progress.10 min readMy video came out silent, without music or without the avatarYour video finished, but the generation page showed an amber Heads-up note: no voice, no music, no avatar, a website it couldn't read or a recording it couldn't watch closely. Here is what each note means and how to fix the video.6 min readMy recording didn't uploadYour desktop recording or MP4 upload didn't reach Clevera, or it uploaded but couldn't be processed. Keep the app open, retry the upload, and match the exact message you see to its cause and fix, on Mac, Windows or the web.11 min readClevera can't record my screenThe desktop app won't start a recording, or stops with an error. Work through the quick checks, then match the exact message to its fix: missing permissions, an app update, your workspace role, the network, or the window you picked, on Mac or Windows.10 min readMy export stopped or failedYour MP4 export stopped, failed or won't start. Find the exact message in the Download tab or your inbox, see why it happened and how to get the file: closed tabs, browser crashes, Free plan limits, payment locks, maintenance and render limits.7 min readI ran out of creditsYour workspace is low on or out of credits. See what still works (editing, exports, sharing and recording), what needs credits, every message you may see, and the fastest way to get more on your plan: a credit pack, an upgrade, bonus credits or the monthly refill.7 min readClevera asks me to refresh the pageWhen we release an update, Clevera asks you to refresh. Here's what "Clevera has been updated", the update banner and "Clevera needs a refresh" mean, and how Clevera waits for saves, exports and uploads first.5 min readContact supportChat with Clevera support from inside the app, in your own language. Attach screenshots, get an email when we reply, and see what to include and what we can see about your account.5 min read