Why Clevera can't open a link
Before website research, Record with AI or a social clip reads a link, Clevera checks the address. Every message you can see when a link is refused, why, and what to do — including YouTube links. A refused link costs nothing.
When you give Clevera a link to read — for website research, as the start page for Record with AI, in the setup chat or as material for a social clip — it checks the address first. If the address can't be used, Clevera says why right away, before anything runs. A refused link costs no credits.
Where you see it
The check runs every time a link would be opened:
- Compose, when you add a website or a link as material.
- Record with AI, on the start page you give it.
- The setup chat, when it asks for a link or a start page.
- Generate, for a link in your material that hasn't been read yet. The message shows under Generate and the clip doesn't start.
The message names the problem and, for most refusals, ends with "If you think this is a mistake, contact us at [email protected]."
Messages and what to do
| Message | Why | What to do |
|---|---|---|
| "YouTube links can't be used. If the video is yours, upload the file instead." | Clevera doesn't read, download or transcribe YouTube videos, from any youtube.com or youtu.be address, or a short link that leads to one. | If the video is yours, upload the video file instead. See Upload a video. |
| "This page needs a login (it returned "401 Unauthorized"), so we can't open it. Check the address, or use a page that's public." | The page asks for a sign-in before it shows anything. | Use a public page. For a product behind a login, give Record with AI your public sign-in page as the start page, and sign in when it asks. |
| "This page returned "404 Not Found", so the link may be wrong or the page may not be public (for example, it needs a login). Check the address and try again." | The page doesn't exist at that address, or is hidden from visitors. "410 Gone" means the same. | Check the address for typos. Open it in a private browser window to see what a visitor sees. |
| "We couldn't reach this address. Check that it's typed correctly and that the site is online, then try again." | The domain doesn't exist, or the site didn't answer at all. | Check the spelling, and that the site loads in your browser. |
| "Use an https:// address." | The address starts with http:// or something else. |
Use the https:// address of the page. |
| "We can only open public internet pages over https." | The address points to a private network, your own computer or an address with a username and password in it. | Use a page anyone on the internet can open. |
| "We can't open this site. Clevera doesn't support sites with adult content." | The site has adult content. | These sites can't be used. |
| "We can't open this site. Clevera doesn't support gambling sites." | The site is a gambling site. | These sites can't be used. |
| "We can't open this site. Clevera doesn't support parked or for-sale domains." | The domain shows a parking or "for sale" page, not a real site. | Check that you have the right address. |
| "We can't open this site. This address is on a public list of phishing sites." | The exact address is on a public phishing list. | Check the address. If it's your own site, it may have been hacked: contact your web host. |
| "We can't open this site." followed by a short reason, or "It doesn't meet our acceptable use rules." | The site breaks our acceptable use rules, for example scams, malware or impersonation. | If you think it's a mistake, contact us at the address in the message. |
What isn't refused
- Slow or busy sites. A site that answers slowly, or turns automated visitors away with "Access denied" or "Too many requests", isn't refused. The run starts and the AI tries in a real browser. If it still can't read the site, see Fix a website the AI couldn't read.
- YouTube elsewhere in Clevera. Sending a finished video to your YouTube channel and showing a YouTube video inside an article still work. Only reading YouTube as a source is refused.
Does a refused link cost credits?
No. The check runs before the run starts, so nothing is charged. If a run starts and then fails to read the site, see Know when credits are charged.