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Know which links and materials Clevera won't use

Which websites and links Clevera refuses as material — adult, gambling, parked, phishing, malware and other acceptable-use violations, plus every YouTube link — where the check runs, why a refused link costs nothing, and what to do if your site is refused by mistake.

Updated 5 min read

Clevera doesn't read, film or use some kinds of websites, and it never uses YouTube links. This article explains which links and materials are refused, why, where the check happens, and what to do if your own legitimate site is refused.

What Clevera won't use

When you give Clevera a link, the AI opens the site in a real browser, reads it, films it and builds your video from what it finds. So the same rules that apply to what you upload also apply to the sites you point it at. These links are refused:

Kind of site Why
Adult content Clevera doesn't support sites with sexual or adult content.
Gambling Clevera doesn't support gambling sites, such as casinos and betting.
Parked or for-sale domains A placeholder page has nothing to make a video from.
Phishing and malware Sites that steal sign-ins or spread harmful software, including addresses on public phishing lists.
Scams and impersonation Sites that pretend to be another company or person, or try to trick visitors.
Illegal goods and services Sites that sell or promote things that are illegal.
Child sexual abuse material and violent extremism Never allowed.
YouTube Every YouTube address is refused. See YouTube links.

These come from section 8, "Acceptable use", of our Terms of Service. The Terms also cover what you upload or create: no illegal, infringing, hateful or harassing content, no deceptive deepfakes or impersonation, and no pointing the AI at sites or accounts you aren't allowed to access.

YouTube links

Clevera does nothing with YouTube content: it doesn't open, download, transcribe or film a YouTube video. This is because YouTube's terms don't allow it. Every form of address is refused, including youtube.com, youtu.be, and a short link or redirect that leads to YouTube.

If the video is yours, upload the video file instead and use it as material.

YouTube still works in two places, because they don't read YouTube content as a source:

  • sending a finished video to your own YouTube channel,
  • showing a YouTube video inside an article.

Where links are checked

Clevera checks every link at the moment it would be used:

  • Compose: a website or link you add as material. A YouTube link typed into the prompt box isn't picked up as material.
  • Website research: the site you ask the AI to research.
  • Record with AI: the start page you give it.
  • The setup chat on Home, when you give it a link or a start page.
  • Social clips: links in your clip's material that haven't been read yet are checked when you click Generate, and a YouTube attachment stops the clip from starting.
  • Videos from your recording: a YouTube link in your material is refused when you start. A reference link that fails the check is left out, and the AI works from the rest of your material.

The check runs before any research, recording or generation starts. A refused link stops the request right away, so no credits are used. You can fix the link, or remove it, and try again.

What you see

A refused link shows a message right where you entered it, or under Generate for a social clip. It starts with "We can’t open this site." and gives the reason, for example:

  • "Clevera doesn’t support sites with adult content."
  • "Clevera doesn’t support gambling sites."
  • "Clevera doesn’t support parked or for-sale domains."
  • "It doesn’t meet our acceptable use rules."

A YouTube link shows "YouTube links can’t be used. If the video is yours, upload the file instead."

A link can also be refused for practical reasons that have nothing to do with this policy: a typo, a page that needs a login, or a site that's offline. For every message and what to do about each one, see Why Clevera can't open a link.

If your site is refused by mistake

The check is automatic, so it can get a legitimate site wrong, for example a new domain, a site still under construction or a page that looks like a holding page.

  1. Open the address in a private browser window and check what a visitor sees. A "for sale" or hosting placeholder page means the site isn't live at that address yet.
  2. If your site was hacked, a public phishing list may include it. Contact your web host to clean it up first.
  3. If the site is legitimate, contact support or write to [email protected]. Most refusal messages end with "If you think this is a mistake, contact us at [email protected]."

Include in your message:

  • the exact address you used,
  • the message you saw, word for word,
  • where you used it (Compose, Record with AI, website research, the setup chat or a social clip),
  • what the site is, and that it's yours or you're allowed to use it.

Our team checks the site. If it was refused by mistake, we can let it through so you can use it.

Why Clevera can't open a linkEvery message when a link is refused, and what to do.Understand automatic account restrictions and suspensionsWhen and why an account is restricted or suspended.Contact supportAsk us to check a site that was refused.Understand where your data is stored and processedHow we handle what you give us.